We have put together a short blog post to help you with some common BlackBerry support questions.
I have downloaded Sccope from AppWorld but I cannot run it
When downloading Sccope from AppWorld the Sccope application is placed in your “Downloads” folder so run it from there.
I cannot scan on my BlackBerry!!
We have devoted a huge amount of time working with RIM ensuring that we could get barcode scanning working on as many BlackBerry phones as possible. We found that if your BB does not have an autofocus camera irrespective of the OS Version (device handheld version), the scanner will not work as these devices. Therefore, Sccope will not show the scanning icon for these devices:
Devices starting with device number
1. 6XXX
2. 7XXX
3. 81XX
4. 82XX
5. 83XX
6. 85XX
8. 87XX
9. 88XX
10. 9000
11. 9300
12. 9630
Barcode Scanning Tips
When scanning:
- Do not hold the phone up too close to the barcode, leaving about 8cm – 10 cm between the phone and barcode.
- Scan straight on, not at an angle
- Use good lighting with no shadows or reflections
- Keep a firm, steady hand
- Clean your camera lens
How to change Application Permissions for Sccope
On your BlackBerry, go to Options > Advanced Options > Applications. Or (in newer versions) Options > Applications
Scroll through the list and highlight Sccope. Click on it, choose Edit Permissions. This will let you modify the Connections, Interactions, and User Data permissions. Click on the expand option for each to show all of the subcategories of permissions.
Ideally it’s better to allow all permissions to Sccope, however if you feel reluctant to allow all permissions, set “Interactions” to allow.
I get a message saying “Could not connect to Sccope”
The first thing you can do to get Sccope working is to restart the app by exiting and then opening it again.
Two more possible causes could be that there is either no internet connection or that the APN settings are incorrect on the device. See section below.
If the above suggestion do not fix the issue send us your event log (see section below)
The event log can be accessed with the key sequence: ALT + LGLG. This can be helpful for us to assist you when diagnosing application or connectivity issues.
Click the trackball and select Copy Day’s Contents. Paste the content into the body of an email and send the message to feedback@sccope.com
How to configure APN settings – this may help if you can’t connect to Sccope
To sort your APN settings will need to contact you network provider to get the correct APN settings so you can use Sccope.
Below are instructions on how to configure APN settings.
1. On Home screen, click Options.
2. Click Advanced Options > TCP
3. Enter the APN, user name, and password
4. Press the Menu key and select Save
If we ask you for further information this is how to access your BlackBerry Event Log and send us useful techie information
The event log can be accessed with the key sequence: ALT + LGLG.
Then click the trackball and select Copy Day’s Contents. Paste the content into the body of an email and send the message to feedback@sccope.com . Before you do this, it is important that you attempt to use Sccope so that the Sccope events appear in the event log.